Privacy Policy

Privacy Policy – JV Trade Services Pty Ltd

Effective Date: 09th May 2025

JV Trade Services (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we handle your personal information.

1. Collection of Personal Information

We collect personal information that is reasonably necessary to provide our electrical and plumbing services. This may include:

  • Contact details: Name, address, email address, and phone number.

  • Service details: Property addresses, job descriptions, and records of communications.

  • Payment information: Billing details for processing transactions.

  • Website data: IP addresses, browser details, and website usage statistics via cookies or similar technologies.

We may collect this information directly from you (e.g., when you request a quote or book a service) or from third parties where authorised or required by law.

2. Purpose of Collection

We collect, hold, and use your personal information to:

  • Provide and manage our electrical and plumbing services.

  • Communicate with you about bookings, quotes, and enquiries.

  • Process payments and maintain business records.

  • Improve our website, customer experience, and service offerings.

  • Comply with legal obligations and resolve disputes.

We will not collect or use personal information for unrelated purposes without your consent.

3. Disclosure of Personal Information

We will not sell or rent your personal information. We may disclose your personal information to:

  • Contractors or service partners assisting with service delivery.

  • Financial institutions and payment processors for transactions.

  • Legal, regulatory, or enforcement authorities where required by law.

  • Third-party IT or cloud service providers securely managing our data.

Where personal information is shared with third parties, we take reasonable steps to ensure they comply with the APPs.

4. Overseas Disclosure

We generally do not disclose personal information overseas. If it becomes necessary, we will only do so where we are satisfied that the recipient will protect your privacy in accordance with the APPs.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure.

6. Access and Correction

You have the right to request access to, or correction of, your personal information held by us. Requests can be made using the contact details below, and we will respond within a reasonable timeframe as required by the APPs.

7. Complaints

If you believe we have breached your privacy rights, please contact us using the details below. We will investigate your complaint and respond promptly. If you are not satisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).

8. Cookies and Website Tracking

We may use cookies or similar technologies to enhance your browsing experience and collect website usage data. You can adjust your browser settings to refuse cookies, but some site features may not function correctly.

9. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

JV Trade Services Pty Ltd
Email: admin@jvtradeservices.com.au
Phone: 03 9742 7514
Address: 1/10 Dunlop Road, Hoppers Crossing VIC 3029